THE MISSION IS CRITICAL
General Account Agent Organization audits and monitors the efficient and fair provision of quality electric utility account services. We do not provide electric utility service, we audit the provision of these account services by regulated utilities. We offer free assistance to the public by facilitating, promoting, and ensuring the transparent access to affordable, reliable, environmentally sound and safe electric utility account services.
TO CARRY OUT THIS MISSION WE:
AUDIT electric utility accounts according to the level of competition in their markets and according to the degree of end user satisfaction with their utility services;
EDUCATE citizens on general account issues and promote their involvement in our decision-making process;
ENSURE that electric utility services are provided in an efficient AND economically responsible manner;
THE PURPOSE OF THE MISSION:
FAIRNESS in meter readings and rate applications between regulated electric utilities and their end users, who are specifically provided protection by law;
TARIFF RELIABILITY set for electric utility services to ensure that there will be sufficient alternatives available to meet the needs of present and future electric utility end users at reasonable rates;
FAIR RATE OF RETURN for electric utility account services provided to end users and paid to corporate investors;
PROTECT all electric utility end user account interests, in order for General Account Agent Organization to fully develop and contribute the required skills in meeting the needs of a diverse public;
In all of the above, we consider and balance diverse perspectives, we endeavor to advocate for general account regulatory enforcement, and protect the public interest.